Privacy policy.


Privacy and Cookies Statement for Unifrax and Subsidiaries

Unifrax is committed to protecting and respecting your privacy. In this privacy and cookie statement, we explain how we use any personal information we collect about you when you visit Unifrax websites and use our wider services.

Terms used in this Privacy and Cookie Statement.

Personal Data means any information relating to an identified or identifiable natural person, including, but not limited to, a first and last name, a home or other physical address and an email address or other contact information.

Sensitive Personal Data means any personal data but includes the racial or ethnic origin of the individual, their political opinions, their religious or philosophical beliefs, their membership of a trade union, their physical or mental health or condition, their sexual life, the commission or alleged commission by them of any offence, any proceedings for any offence committed or alleged to have been committed by them, the disposal of such proceedings or the sentence of any court in such proceedings, genetic data and biometric data where processed to uniquely identify a person (for example a photo in an electronic passport).

Data Controller means the person or organisation who determines the purposes for which and the manner in which any personal data is processed.

The data controller is Unifrax | LLC, 600 Riverwalk Parkway, Suite 120, Tonawanda, New York 14150, USA. Our Data Protection Officer can be contacted by email:

Data Processor means a person or organisation which processes personal data for the Data Controller.

Processing is any activity that involves the use of personal data.


By using the services provided by Unifrax, you are accepting and consenting to the practices described in this privacy and cookie statement.

What information do we collect about you and how?

We collect information about you when you contact us regarding our products, services or career opportunities. This may be by online submission, phone, mail, trade shows or attending a webinar. For example, when sending an inquiry, signing up for an event, attending a product demonstration or providing feedback.

Our legal basis for handling this information is therefore to enable us to perform a contract with you for the provision of goods and services and processing the data is also necessary for the purposes of our legitimate interests in ensuring that you receive the products and services you have asked to receive from us.

Website usage information is collected using cookies.


Cookies are small text files stored on your computer and can be removed automatically upon expiration date or when you manually delete them in your browser settings. All cookies have expiration dates. We use cookies to collect usage patterns for statistical reporting on website activity. The standard Google cookies are used to analyse these patterns.

You can set your browser not to accept cookies, but this may cause problems with the functionality of the site.

Our website contains links to other websites. However, this privacy and cookie statement only applies to Unifrax websites. When you link to other websites you should read their privacy and cookie statement.

How will we use the information about you and why?

We will only use your personal information such as contact (name, email, address, phone) and data pertaining to the use of our products and services that you voluntarily provide, in order to manage and improve services you have requested. This means our lawful basis for processing your information is pursuant to our contract with you and also for us to pursue legitimate interest.

Our work for you may require us to pass your information to third-party service providers, agents, subcontractors and other associated organisations solely for the purposes of completing tasks and providing our services. In those instances, we will only provide the personal information necessary to deliver our services to you and we will make sure that we are satisfied that those third parties have the required policies and procedures in place to protect and keep confidential any personal data in accordance with data protection regulations.

In rare instances, such as the ones listed below, we may disclose your personal data to the following:

  • Insurance companies or regulatory authorities so as to comply with any legal and regulatory issues and disclosures;
  • Any legal or crime prevention agencies and/or to satisfy any regulatory request if we have a duty to do so or if the law allows us to do so;
  • Any interested parties in circumstances where we are involved in buying, selling or otherwise transferring our assets and where the interested party has entered into a non-disclosure agreement and we are satisfied that interested party has an appropriate policy and procedure in place to safeguard such information.


We will not share your information for marketing purposes with companies outside of Unifrax.

We would like to send you information about services and products which may be of interest to you. If you have consented to receive marketing, you may opt out at a later date. If you no longer wish to be contacted for marketing purposes, please email us at

Your rights to access your information and make corrections and deletions.

You have the right to access personal data that we hold about you. For any legitimate requests to delete, correct or amend, please email:

We shall respond promptly to any such request and in any event, within one month from the point of receiving the request and all necessary information from you. In certain circumstances, we may require a small charge for this service. Our formal response will include details of the personal data we hold about you, including the following:

  • Sources from which we acquired the information;
  • The purposes for processing; and
  • The persons or entities with which we are sharing the information.

You have the right to seek a restriction of the processing of your personal data in certain circumstances. Further, you have the right to lodge an objection. When you exercise your right to object, we must stop any processing unless we can show compelling legitimate grounds for the processing, which override your interest, rights and freedoms or the processing is for the establishment, exercise or defence of legal claims.

How long will we hold your data for?

The retention period is in line with the length of time needed to fulfil our contract or purposes defined in this policy statement, taking into account our need to meet any legal, statutory and regulatory obligations with which we are bound to comply.

You will have the opportunity to opt out or update or delete data at any point should you need to do so and details are set out in this statement.

Our need to use your personal information will be reassessed on a regular basis and we will dispose of personal data which we no longer require.

Transferring your information outside of the EEA (European Economic Area).

As part of the services offered to you through this website, the information which you give to us may be transferred to countries outside the EEA. For example, our corporate office is based in the USA and therefore is outside of the EEA. We have taken steps to make sure the right security measures are in place as between us and our corporate office so that your privacy rights continue to be protected as outlined in this statement. By submitting your personal data, you are agreeing to this transfer, storing or processing.

If you use our services while you are outside the EEA, your information may be transferred outside the EU to continue those services.


Our products or services are not intended for use by children. Unifrax will not knowingly collect any information from minors on our website.


If you feel that your personal data has been processed in a way that does not comply with data protection regulations, you have a specific right to lodge a complaint with your local regulatory authority.

Changes to our Privacy and Cookie Statement.

We keep our privacy and cookie statement under regular review and we will place any updates on this web page.

How to contact us.

Please contact us at the address below or email us at if you have any questions about our privacy and cookie statement:

Unifrax I LLC
Corporate Headquarters
Attn: Data Protection Officer
600 Riverwalk Parkway, Suite 120
Tonawanda, New York 14150, USA

Effective: 8 May 2018